Do I have the right to take my car to the shop of my choice?

Yes - You may select the repair facility of your choice unless your insurance policy specifies otherwise.

Can an Insurer require, direct, suggest or recommend that your automobile be repaired at a specific shop?

No - Unless the referral is expressly requested by you; or you have been informed in writing of the right to select the repair facility; and

The insurer that elects to repair a vehicle directs, suggests or recommends that a specific repair shop be used, shall cause the damaged
vehicle to be restored to its condition prior to the loss at no additional cost to you other than as stated in the policy or as otherwise allowed by law.

Can my insurer require me to use non-original equipment manufacturer (non-OEM) replacement crash parts for the repair of my car?

No - No insurer shall require the use of non-OEM replacement crash parts in the repair of an automobile unless:

The parts are at least equal to the original equipment manufacturer parts in terms of quality, safety, fit and performance; and
Insurers specifying the use of non-OEM replacement crash parts shall pay the cost of any modifications to the parts which may become
necessary to effect the repair; and Insurers specifying the use of non-OEM replacement crash parts warrant that all such parts are of like
kind, quality, safety, fit and performance as OEM replacement crash parts.

Do I need to contact more than one shop for an estimate?

No - Generally, one estimate from the shop of your choice is required, unless your insurance policy specifies otherwise. California
State law requires you be given a written estimate before starting repairs.

Am I responsible for the cost of repairs?

Yes - You are usually responsible to the repair facility for payment of repairs unless your insurance policy specifies otherwise.
Ordinarily, if you are insured, your insurance policy states that the insurance company will pay you for the loss, less any applicable
deductibles or depreciation. Any arrangements for payments by your insurance company are your responsibility.

If I am having difficulties with my insurance company, do I have recourse?

Yes - First consult with your insurance agent or broker. Then, if your problems still have not been resolved, consult with the Department of Insurance, State of California, at their office in Sacramento, San Francisco, Los Angeles, or San Diego, or telephone their toll free line: 1-800-927-4357

Is the repair facility responsible for the repairs performed on my car?

Yes - The Automobile Repair Act of 1971 requires all repair dealers to be registered with the State of California and to post a sign.
This Act [Section 9884.7(1)(g)] states that the Department of Consumer Affairs may invalidate the registration of the repair dealer
for a number of causes, including:

making any statement written or oral which is untrue or misleading; causing a customer to sign any work order which is untrue or misleading;
failing or refusing to give to a customer a copy of any document requiring he or her signature, as soon as the customer signs such document; any other conduct which constitutes fraud; any willful departure from or disregard of accepted trade standards for good and workman like repair.

If my insurance company does not agree with the amount of loss, do I have recourse other than the State of California Department of Insurance?

Yes - Your insurance policy may provide that, when the insured and insurer fail to agree on the amount of loss, both parties are entitled to arbitration.